FAQ's
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Q. Can you explain the email possibilities to me?
A. We offer many different possibilities.
1. You can use simple mail forwarding to forward any mail from your website towards your ISP address.
2. You can use pop accounts, where you login directly to your server and pull down your email.
3. You can use imap accounts. These leave your email on the server, and you can access it wherever you are. We don't recommend Microsoft Outlook for imap.
4. You have webmail, that means you can just log on to your website from any browser, and read and send email.
If you have more complex requirements, it would be best to speak to us about it.
Q. How do I access my website statistics?
A. You can access your website statistics by going to a particular url. This will vary depending on what type of server you are using. But it is likely to be either
yourdomainname.co.uk/wwwstats or
yourdomainname.co.uk/stats or
yourdomainname.co.uk/webalizer/web
Q. I've lost my site ftp username and password. What is the best course.
A. Please just email us and we will reset the password for you.
Q. What are your support hours?
A. We provide telephone support during working hours, and provide email support at any time. We also offer 24 hour emergency telephone support.
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